Who We Are
- Legal Name
- Titvilasi Fitness Private Limited
- Brand Name
- Fit Square
- Registered Address
- Ground Floor, Prema Residency, Block D, 5th Main Road, Manus Food Court, Munnekolala, Bengaluru, Bengaluru Urban, Karnataka, 560037
- contact@fitsquare.in
- Phone
- +91-7349773575
Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through:
This Privacy Policy does not apply to third-party websites, payment gateways, or third-party services that may be linked from or integrated with our Platform, except to the extent we directly control such processing.
- The Fit Square website;
- The Fit Square mobile application;
- Customer support interactions;
- Communications with us through phone, email, WhatsApp, SMS, or other channels;
- Transactions, bookings, QR scans, and gym access activity carried out through the Platform.
Information We Collect
Depending on how you use Fit Square, we may collect the following categories of personal data:
A. Information You Provide to Us
We may collect:
- Full name;
- Mobile number;
- Email address;
- Date of birth or age-related information, where required;
- Gender, profile details, or fitness preferences, if voluntarily provided;
- Account login details or identifiers;
- Emergency contact details, if voluntarily provided;
- Information submitted while contacting support, raising complaints, or requesting refunds;
- Any information you share while using the Share Membership feature.
B. Transaction and Membership Information
We may collect:
- Session pack purchased;
- Session type, including Basic, Premium, or Elite;
- Number of sessions purchased and used;
- Date and time of purchase;
- Payment amount, tax amount, and invoice-related information;
- Refund requests and refund status;
- Membership-sharing details where applicable.
C. Gym Usage and Booking Information
We may collect:
- Gym visited;
- QR scan activity;
- Pre-booking or access-related information;
- Date and time of check-in;
- Session deduction records;
- Amenities accessed or selected through the Platform;
- Usage history across partner gyms.
D. Device, Technical, and Usage Information
When you use the Platform, we may automatically collect:
- IP address;
- Device type and model;
- Operating system;
- App version;
- Browser type;
- Network and log information;
- Crash reports and performance data;
- Pages viewed, clicks, session duration, and app interaction data.
E. Location Information
- If you permit location access on your device, we may collect approximate or precise location information to help show nearby gyms, improve experience, and provide location-based services.
- You may disable location permissions through your device settings, though some features may be limited.
F. Information from Third Parties
We may receive limited information from:
- Payment partners and payment gateways, such as payment status, reference ID, or refund status;
- Partner gyms, such as scan verification, access confirmation, or service-related issues;
- Customer service tools, analytics tools, communication tools, and fraud-prevention partners;
- Persons added through the Share Membership feature.
How We Use Your Information
We may use your personal data for the following purposes:
- To create, manage, and maintain your Fit Square account;
- To enable purchase and use of session packs;
- To allow gym discovery, bookings, pre-bookings, and QR-based session deduction;
- To verify usage, prevent fraud, and manage account security;
- To enable the Share Membership feature where applicable;
- To provide customer support, resolve complaints, and process refunds;
- To send transactional messages such as login OTPs, purchase confirmations, booking alerts, session updates, and support responses;
- To communicate service announcements, policy updates, app updates, and security notices;
- To improve our Platform, products, services, customer experience, and operations;
- To analyze usage patterns, demand trends, gym performance, and user engagement;
- To comply with legal, tax, accounting, regulatory, security, and enforcement obligations;
- To detect, investigate, and prevent abuse, fraud, harassment, unauthorized activity, or violations of our terms;
- To send marketing, promotional, or engagement communications, subject to applicable law and your communication preferences.
Legal Basis / Grounds for Processing
We process your personal data for lawful purposes, including where processing is necessary:
- To provide the services you request;
- To perform our contractual relationship with you;
- Based on your consent, where consent is required;
- To comply with legal and regulatory obligations;
- To protect our rights, users, partner gyms, staff, systems, and business;
- For legitimate and reasonable business purposes connected with operating and improving the Platform, to the extent permitted by law.
Payments
Payments on Fit Square are processed through third-party payment partners and gateways. We generally do not store your full card, UPI, or bank instrument details unless required for a specific lawful purpose.
We may receive limited payment-related information such as:
- Payment status;
- Transaction reference number;
- Amount paid;
- Refund or reversal status;
- Time and date of transaction.
Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including for:
When your data is no longer required, we may delete, anonymize, or securely archive it, subject to applicable law and legitimate operational requirements.
- Providing services to you;
- Maintaining your account and usage history;
- Handling disputes, complaints, refunds, and support requests;
- Meeting legal, tax, accounting, fraud-prevention, and compliance requirements;
- Enforcing our legal rights and business interests.
Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect your personal data against unauthorized access, misuse, disclosure, alteration, and destruction.
However, no method of transmission over the internet and no method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
You are also responsible for protecting your login credentials, OTPs, devices, and account access.
Children's Privacy
Fit Square is a gym access and fitness marketplace platform. There is no general minimum age to browse the Platform. However, if a user is under the age of 18 years, the processing of that user's personal data shall be subject to the consent of the parent or lawful guardian, wherever required by applicable law.
If you are under 18, you should use the Platform only with the involvement, supervision, and consent of your parent or lawful guardian.
If we become aware that personal data of a child has been collected or processed without the required consent, we may suspend the account, restrict access, or take appropriate steps to delete or regularize such data, subject to law.
Your Choices and Rights
Subject to applicable law, you may have the right to:
You may update certain profile information directly through the Platform where such feature is available.
To exercise your rights, please contact us using the contact details in this Privacy Policy. We may need to verify your identity before acting on certain requests.
- Access information about the personal data we hold about you;
- Request correction or updating of inaccurate or incomplete personal data;
- Request deletion of your personal data, subject to legal and operational requirements;
- Withdraw consent where processing is based on consent;
- Opt out of promotional or marketing communications;
- Raise a grievance regarding how your personal data has been handled;
- Exercise any additional rights made available under applicable law.
Communication Preferences
We may send you:
You may opt out of promotional communications by using the unsubscribe option, app settings, or by contacting us. However, you may continue to receive essential service and transactional communications.
- Transactional communications, such as OTPs, invoices, purchase confirmations, refund updates, QR/session notifications, and important account alerts;
- Service communications, such as gym updates, operational notices, support replies, and policy changes;
- Promotional communications, offers, app engagement messages, referral messages, and marketing messages, subject to applicable law.
Cross-Border Processing and Storage
Your personal data may be processed, stored, or accessed from locations outside your city, state, or country through our service providers or technology systems, subject to applicable law.
By using the Platform, you acknowledge that such processing may involve transfer, storage, or access of data across jurisdictions, provided that we continue to take reasonable steps to protect your information in accordance with applicable law.
Third-Party Links and Services
The Platform may contain links to third-party websites, apps, or services, including payment gateways, maps, social media pages, or external tools. We are not responsible for the privacy practices, content, or security of those third-party services.
We encourage you to review the privacy policies of those third parties before sharing any information with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, business practices, technology, services, or Platform features.
Any updated version will be posted on the Platform with a revised "Last Updated" date. Your continued use of the Platform after such update means you acknowledge the revised Privacy Policy.
Grievance Redressal and Privacy Contact
If you have any privacy-related questions, complaints, requests, or grievances, you may contact us at:
We aim to acknowledge privacy-related grievances within a reasonable time and generally aim to respond within 48 hours and resolve them within 30 days, depending on the nature of the issue.
- Company
- Titvilasi Fitness Private Limited
- Brand
- Fit Square
- contact@fitsquare.in
- Phone
- +91-7349773575
- Address
- Ground Floor, Prema Residency, Block D, 5th Main Road, Manus Food Court, Munnekolala, Bengaluru, Bengaluru Urban, Karnataka, 560037
Consent and Acknowledgment
By using the Platform, providing your information, creating an account, purchasing session packs, or interacting with our services, you acknowledge that your personal data may be collected, used, stored, and disclosed as described in this Privacy Policy, subject to applicable law.
Contact Us
If you have any questions about this Privacy Policy, please contact:
- Company
- Titvilasi Fitness Private Limited
- contact@fitsquare.in
- Phone
- +91-7349773575