Terms & Conditions

Fit Square is a fitness marketplace platform that enables users to discover gyms, purchase gym session packs, and access partner gyms through the Fit Square app. Fit Square itself does not own or operate all gyms listed on the Platform. The gyms available on the Platform are operated by independent third-party gym partners.

Access to any gym is subject to that gym's operating hours, capacity, amenities, on-ground rules, safety requirements, technical availability, and continuation of partnership with Fit Square.

By using the Platform, creating an account, purchasing session packs, or accessing any services offered through Fit Square, you confirm that you have read, understood, and agreed to these Terms.

If you are using the Platform on behalf of another person, or if a minor uses the Platform through a parent or guardian, the person permitting such use shall be fully responsible for compliance with these Terms.

There is no minimum age to browse or use the Platform. However, by making a purchase or using the services, you confirm that you are legally capable of entering into a binding arrangement or are acting under the supervision, consent, and responsibility of a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date information when using the Platform.

To use certain features of the Platform, you may be required to create an account using your mobile number or other login credentials.

You must not impersonate another person, create a false account, or misuse any account on the Platform.

Fit Square may suspend or terminate your account if we believe that:

Fit Square currently offers session packs of 30, 60, 90, 180, and 360 sessions across the following session types:

These session packs are subject to the following access rules:

Unless otherwise specifically stated on the Platform, sessions purchased on Fit Square do not expire.

Fit Square may update available plans, pack sizes, gym categories, pricing, or access rules from time to time. Any such changes will apply prospectively unless otherwise stated.

To use a session, a user must visit a Fit Square partner gym and scan the QR code provided by that gym using the Fit Square app. Upon successful scan, one session will be deducted from the user's available session balance.

If a user does not visit the gym and does not complete the QR scan, no session will be deducted.

Walk-ins are allowed, subject to the gym's availability and timings as displayed in the Fit Square app.

Users may pre-book for convenience; however, a session is deducted only when the user actually scans the QR code at the gym.

Each purchased session is intended only for the eligible account holder using the Platform, except where sharing is expressly allowed under the Share Membership feature.

Sessions purchased through Fit Square are generally non-transferable and may only be used by the purchaser.

However, if a user purchases a session pack of 60 sessions or above, Fit Square may allow that user to share membership with one additional person through the "Share Your Membership" feature available in the Platform.

Under this feature:

Fit Square reserves the right to modify, suspend, or withdraw the Share Membership feature at any time in case of misuse, fraud, operational issues, or policy change.

All users must follow the rules, instructions, and policies of the gym they visit. These may include restrictions relating to safety, hygiene, time limits on equipment usage, behavior, attire, and access to certain facilities.

For example, where there is heavy crowding, a gym may limit use of certain equipment such as treadmill or cardio machines for a fixed duration, including 20 minutes or any other duration determined by the gym. Users must respect such gym rules at all times.

By using the Platform and partner gyms, you agree:

Any violation of gym rules or misconduct may lead to denial of entry, account suspension, or cancellation of current sessions without refund.

Users should wear comfortable gym clothing suitable for exercise. Any gym attire is acceptable so long as it is appropriate for a shared fitness environment and does not disturb, offend, or inconvenience others.

All users are expected to respect the comfort, dignity, and feelings of others while at the gym.

Users should carry basic gym necessities such as:

A gym may impose additional hygiene or attire requirements, and users must comply with such requirements.

Fitness activities involve physical exertion and inherent risks. By using the Platform and visiting any gym, you acknowledge that:

Fit Square shall not be responsible for injuries, health complications, allergic reactions, physical strain, or any medical issues arising from use of any gym, equipment, facilities, or fitness activity.

Fit Square accepts multiple payment methods made available on the Platform. You may pay through any payment option displayed and supported at the time of checkout.

All prices displayed on the Platform are in Indian Rupees unless otherwise stated.

Applicable taxes, including 5% GST on gym services or such other tax as required by law, may be charged in addition to the listed price where applicable.

A purchase is considered completed only after successful payment authorization and confirmation.

In the event of a duplicate payment, failed payment, or erroneous debit, the amount is generally reversed back to the original payment source automatically, subject to banking partner or payment gateway timelines.

Fit Square is not responsible for delays caused by banks, payment gateways, card issuers, UPI platforms, or other financial institutions.

Fit Square offers a 7-day money-back guarantee from the date of purchase.

If a user is unhappy with the service, the user may request a refund for unused sessions within 7 days of purchase.

Refunds shall be processed as follows:

Refund requests made after 7 days from the date of purchase may not be eligible for refund, unless otherwise decided by Fit Square at its sole discretion or where required by law.

Refunds, where approved, will be processed to the original payment source or through such other mode as determined by Fit Square.

To request a refund, users may contact Fit Square through the contact details provided in these Terms.

If a gym listed on Fit Square closes down or its partnership with Fit Square ends, Fit Square will make reasonable efforts to partner with another gym in the same area, if another suitable gym is available, so that existing users may continue to derive value from their sessions in that area.

However, Fit Square does not guarantee that a replacement gym will always be available in every area. Availability depends on operational, commercial, and partner-related factors.

Sessions purchased by a user may be used only by that user unless the session pack qualifies for and is used through the Share Membership feature permitted by Fit Square.

Any unauthorized transfer, sale, lending, gifting, or misuse of sessions may lead to suspension or cancellation of the sessions and/or account without refund.

You agree not to:

In case of harassment by a user toward gym staff, other people, or Fit Square representatives, or in case of abuse of the Platform or any conduct that violates these Terms, Fit Square may, at its sole discretion:

The Fit Square name, brand, logo, trademarks, trade dress, content, app design, website design, software, graphics, text, images, features, and all related intellectual property are owned by or licensed to Titvilasi Fitness Private Limited.

Nothing in these Terms grants any right to use the Fit Square name, logo, or other intellectual property except for personal, non-commercial use of the Platform in accordance with these Terms.

You may not copy, reproduce, distribute, modify, create derivative works from, display, publish, license, sell, or exploit any part of the Platform without prior written permission from Fit Square.

Partner gyms listed on Fit Square are independently operated by third parties. Fit Square acts as a marketplace and technology platform facilitating access, discovery, session purchase, and QR-based usage tracking.

Fit Square does not guarantee:

Any on-ground issue at a partner gym may be subject to the gym's operational constraints and Fit Square's support processes.

The Platform and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Fit Square disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, availability, non-infringement, and accuracy.

We do not guarantee that:

To the maximum extent permitted by law, Fit Square, its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of opportunity, loss of data, loss of savings, loss of business, or loss of goodwill, arising out of or in connection with:

Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.

You agree to indemnify, defend, and hold harmless Titvilasi Fitness Private Limited, Fit Square, its directors, employees, affiliates, contractors, and partners from and against any claims, losses, damages, liabilities, costs, and expenses arising out of or relating to:

Your use of the Platform is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, store, and process your information, and how cookies and similar technologies may be used on our website and app.

By using the Platform, you agree to the collection and use of information in accordance with those policies.

By registering on or using the Platform, you agree to receive communications from Fit Square through email, SMS, phone calls, WhatsApp, push notifications, app notifications, or other electronic means for transactional, service-related, support-related, and promotional purposes, subject to applicable law and your communication preferences where relevant.

Fit Square reserves the right to modify, update, suspend, or discontinue any part of the Platform, session packs, features, gym listings, pricing, or services at any time.

We may also revise these Terms from time to time. Updated Terms will be posted on the Platform with a revised "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

Fit Square shall not be liable for any delay, interruption, or failure in performance caused by events beyond its reasonable control, including natural disasters, strikes, labor disputes, government actions, pandemics, internet failure, system outages, power failure, gym closures, payment network disruptions, or acts of third parties.

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, unless otherwise required by applicable law.

For any complaints, support requests, refund requests, or grievances relating to the Platform or services, you may contact us at:

Fit Square will make reasonable efforts to review and address user concerns within a reasonable period.

These Terms, together with the Privacy Policy, Cookie Policy, and any additional policies or conditions displayed on the Platform, constitute the entire agreement between you and Fit Square regarding your use of the Platform and supersede all prior communications relating to the same subject matter.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

No failure or delay by Fit Square in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.

If you have any questions regarding these Terms and Conditions, you may contact: